Vivek Bhaskaran is the CEO and Founder of QuestionPro, one of the industry's leading providers of web-based research technologies. In 2008, QuestionPro made 'Inc.' magazine's list of the fastest-growing private companies, ranking 172nd overall and 25th among business-service providers. Vivek also co-founded IdeaScale and is the Executive Chairman of TryMyUI and Lander.
Richard Owen is the founder and CEO of the OWENCX Group. His 30-year career is centered around the use of technology to transform business operations. Richard was the co-creator of NPS and the CEO of Satmetrix for a period of 15 years until the successful exit to Nice Systems. He is also the author of ‘Answering the Ultimate Question – How Net Promoter Can Transform your Business’ and creator of the official Net Promoter Certification program.
QuestionPro - The Insights Platform has teamed up with Owen CX - the leaders in designing and implementing NPS programs, with over 1,000 successful implementations under their belt. They are also the creators of the Net Promoter Masterclass, the official Net Promoter Certification program. Together, we will talk you through the key components of a successful NPS program using the most powerful Insights Platform and why it’s critical to train you and your team on the methodology. Join us to understand one of the most challenging aspects of a successful NPS and CX program – engaging the organization.
We have seen many programs fail because either the executive team or the rest of the organization don’t have a clear understanding of what the program is and what they need to do to support it. Richard will describe the Owen CX method of engaging the C-Suite so that they understand the strategic and economic importance of a program and give you the tools you need to engage their support. Once you have the executives on board you will also need to enable your entire organization so that they understand what the program is, why it’s important and how they can affect it from their position.