September 2025 Release Notes

We’ve rolled out enhancements across Surveys, Employee Experience, Customer Experience, and our BI and engagement tools. Explore the latest updates to help you collect feedback, analyze results, and act with confidence.

Surveys & Research

• Accessibility - Accessible layout now fully supports compatible question types, with timers disabled for easier participation. Learn more
• New languages supported - Support has been added for multiple new regional languages to provide worldwide coverage of the survey platform. Learn more
• Census balancing for Audience – Get representative sample populations aligned to census benchmarks. Learn more

Communities

• Write with AI invite – Use AI to craft smarter, personalized community invites. Learn more
• Sample balancer email send – Send community emails directly from the sample balancer tool. Details

Digsite

• Improved keyword extraction – Smarter keyword detection with stop word removal and advanced stemming/lemmatisation for more relevant insights. 
• Notifications revamp – A redesigned notification system in Digsite quests for clearer, more timely participant updates. Details
• Analytics view redesign (voting task) – A refreshed analytics view for voting tasks with improved clarity, reporting, and data interpretation. Learn more

Employee Experience

• PowerPoint Export for widgets in Dashboard – Export dashboard widgets directly to PowerPoint, alongside PDF and Excel.
• Scorecard – All options view – A more comprehensive way to compare and analyze employee experience metrics. How it works

Customer Experience

• Custom variable support in the list widget – With this new enhancement, you can pull values stored in your custom variables and view an NPS breakdown for each one—helping you uncover deeper insights and segment performance at a glance.
• Response quota for CX surveys – Set and manage survey response limits with ease. Learn more
• Mandatory ticket resolution checklist for closed loop feedback– Ensure all steps are followed before closing tickets. Guide
• Bulk action toolbar – Manage multiple tickets faster with new bulk actions. Details 
• CX intercept sampling – Control sampling rates directly in intercept studies. Guide
• Auto-close in intercepts – Intercepts now automatically close once a survey response is completed. This ensures a seamless user experience, prevents duplicate submissions, and keeps your feedback collection process clean and efficient.

Business Intelligence (BI)

• Advanced cross-tabulations – Unlock deeper insights with advanced cross-tabulation options. Learn more

LivePolls

• AI-Powered poll generation – Turn your PDFs and images into engaging quizzes and polls automatically with AI-powered question generation. Learn how

Thank you for being a valued QuestionPro customer. Stay tuned for our upcoming communication to learn about the innovations on our platform!