Research Agent launches to plan, build, and manage surveys through an AI agent that handles creation, complex logic, and real-time changes; Audience predicts incidence rate with QuestionPro AI before you launch, plus WhatsApp integration for Communities, password protection and scheduled topics for UX test rooms, TextAI output in BI datasets, PowerPoint export for BI dashboards, emerging themes in TextAI, audio analysis in InsightsHub, AI themes for Intercept widgets, Closedloop webhooks, and an AI summary with action recommendations and a driver analysis quadrant view for Employee Experience.

Quota management brings every quota type into one place, letting you build single-question or multi-question, criteria-based quotas with a live view of how each one fills; Audience launches a multi-country option for running global studies from a single setup, plus smart scheduling for UX research sessions, WhatsApp messaging for CX surveys and feedback, revamped Intercept pop-up and floating-icon feedback widgets, ticket watchers and a column manager for Closed-Loop Feedback, and custom relationship weightage plus tab-level dashboard exports for Employee Experience.

A new AI-moderated interview experience launches: create an interview, share one link, and AI conducts, transcribes, and analyzes every conversation, automatically returning summaries, themes, quotes, and clips at survey speed; Audience reach expands to 58 countries for global market research, plus invisible reCAPTCHA v3 bot protection, Survey Agent v2 with caching and a refreshed chat history, self-service Audience reconciliation for bad response IDs, and new CX SLA policies for ticket handling.