Employee Net Promoter Score (eNPS) Industry Benchmarks 2025 and Year on Year Trends
Understanding where you stand in your industry is crucial for strategic HR decision-making.
![[US] [EX] eNPs study](https://info.questionpro.com/hs-fs/hubfs/Workforce/enps%20benchmarks/%5BUS%5D%20%5BEX%5D%20eNPs%20study.png?width=1600&height=2000&name=%5BUS%5D%20%5BEX%5D%20eNPs%20study.png "[US] [EX] eNPs study")
Want to know if your employee engagement measures up?
Why Your Industry Context Matters
Employee satisfaction and engagement vary dramatically across sectors. What's considered an excellent eNPS score in retail might be below average in technology. Our comprehensive benchmark report helps you:
- Compare your performance against industry peers
- Identify opportunities for improvement
- Make data-driven HR decisions
Inside the Report
Based on QuestionPro's analysis of 5,000 of employee responses across multiple sectors, this exclusive benchmark report provides:
✓ Comprehensive industry eNPS scores
✓ Detailed breakdown of promoter, passive, and detractor distributions across sectors
.png?width=1984&height=1188&name=NPS%20benchmark%2c%20Q1%20(1).png "eNPS benchmark")
Key Industries Covered
Our research spans major sectors:
- Healthcare
- Information Technology/IT
- Education Administration
- Manufacturing
- Food, Beverage and Restaurant Services
- Government/Public Sector
- Banking
- Construction
- Hospitality/Tourism
- Financial
- And more...
Download the eNPS benchmark now
Are you ready to improve your eNPS score with QuestionPro Employee Experience
Standard engagement surveys aren't enough to capture the nuance of the AI transition. To drive durable performance gains, you need to measure early and measure often.
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Empower your AI strategy with real-time employee data through Pulse Surveys. Building and tracking a "Fulfillment Index" alongside AI adoption rates.
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Culture & Performance Analytics: Connect employee sentiment to actual business outcomes.
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Use 360-degree feedback and pulse surveys to monitor how well your managers are providing their team support.
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Leadership Impact Tracking: Measure leader modeling and ensure your C-suite is effectively closing the gap between mandate and mindset.
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