--- title: "QuestionPro Communities Case Study: How QuestionPro Communities Panel Management Software enabled Potbelly to strategically listen and interact with their customers." description: QuestionPro Communities enables companies to strategically listen, and interact with their customers, and gain deeper insights. --- [![QuestionPro](https://info.questionpro.com/hubfs/NEW_LOGO_12_18/QP_LOGO_NEW_01_19_HALF_TRANSPARENT.png)](https://www.questionpro.com) [Products](https://www.questionpro.com)[![Online Survey](https://info.questionpro.com/hubfs/header-images/Survey.svg)](https://www.questionpro.com/tour) - [Online Surveys Online Survey Software](https://www.questionpro.com/tour) - [Features](https://www.questionpro.com/features) - [Pricing](https://www.questionpro.com/pricing) - [Templates](https://www.questionpro.com/survey-templates) - [![Online Communities](https://info.questionpro.com/hubfs/header-images/Commu.svg) Online Communities Customer Community Tool](https://www.questionpro.com/communities) - [![Audience](https://info.questionpro.com/hubfs/header-images/Audience.svg) Audience Online Survey Sampling](https://www.questionpro.com/audience/) - [![Mobile](https://info.questionpro.com/hubfs/header-images/M.svg) Mobile Offline & Mobile Surveys](https://www.questionpro.com/mobile) - [![Customer Experience](https://info.questionpro.com/hubfs/header-images/CX.svg) Customer Experience Enterprise Feedback](https://www.questionpro.com/cx) - [![Workforce](https://info.questionpro.com/hubfs/header-images/WF.svg) Workforce Workforce Planning](https://www.questionpro.com/workforce/) [Features](https://www.questionpro.com/features) [Templates](https://www.questionpro.com/survey-templates) [Resources](https://www.questionpro.com/resources/) Resources - [![Blog](https://info.questionpro.com/hubfs/header-images/Blog.svg) Blog](https://www.questionpro.com/blog) - [![Articles](https://info.questionpro.com/hubfs/header-images/Arti.svg) Articles](https://www.questionpro.com/article) - [![eBooks](https://info.questionpro.com/hubfs/header-images/Ebooks.svg) eBooks](https://www.questionpro.com/ebook) - [![Case Studies](https://info.questionpro.com/hubfs/header-images/Case-Study.svg) Case Studies](https://www.questionpro.com/case-study) - [![Training](https://info.questionpro.com/hubfs/header-images/Training.svg) Training](https://www.questionpro.com/training) - [![Webinars](https://info.questionpro.com/hubfs/header-images/Webinar.svg) Webinars](https://www.questionpro.com/webinar) [Pricing](https://www.questionpro.com/pricing)   [Sign Up](https://www.questionpro.com/a/showEntry.do) [Sign In](https://www.questionpro.com/a/showLogin.do) [Sign In](https://www.questionpro.com/a/showLogin.do) [Free account](https://www.questionpro.com/a/showEntry.do) EN - [Português](https://www.questionpro.com/pt-br/) - [Deutsch](https://www.questionpro.com/de/) - [العربية](https://www.questionpro.com/ar/) - [Español](https://www.questionpro.com/es/) - [日本語](https://www.questionpro.com/ja/) - [Français](https://www.questionpro.com/fr/) - [+1 (800) 531-0228](tel:+18005310228) - [020 65402202](tel:+9102065402202) - [+52 55-8421-2884](tel:+525584212884) - [+49 309 160 7401](tel:+493091607401) - [+44 207 193 4722](tel:+442071934722) - [+61 2 8005 0459](tel:+61280050459) - [+971 58 882 1594](tel:+971588821594) - [+1 323 647 5577](tel:13236475577) COMMUNITIES: Potbelly CASE STUDY  Expanding Customer Panel Management How QuestionPro Communities Panel Management Software enabled Potbelly to strategically listen, expand their knowledge and interact with their community.  [![](https://info.questionpro.com/hubfs/casestudies/facebook-icon1.png)](https://www.facebook.com/questionpro/)[![](https://info.questionpro.com/hubfs/casestudies/twitter-icon1.png)](https://twitter.com/questionpro)[![](https://info.questionpro.com/hubfs/casestudies/linkedin-icon1.png)](https://www.linkedin.com/company/questionpro)[![](https://info.questionpro.com/hubfs/casestudies/google-plus-icon1.png)](https://plus.google.com/+Questionproinc) ### Download Case Study About the Case Study Transforming your company into a community requires getting to know your customers on a whole new playing field. Looking at the big picture, Potbelly has always been about more than just sandwiches and is an avid supporter of making their surrounding communities a better place. Panel Management Software from QuestionPro Communities has enabled Potbelly to strategically listen, expand their knowledge and interact with their community.  Industry - Food and Dining Challenges - Time-consuming surveys with no automation - Unclear metrics - Community interaction - Panel management software Solutions - Included support and ongoing education of best practices - A platform that grows with the needs of their community - Flexibility and advanced integration capabilities - Alignment with their vision and a system to easily perform tasks - Industry experts to help along the way without high consulting costs Outcome "QuestionPro Communities was able to meet our basic requirements as well as provide excellent customer service along the way. The intuitive platform did not take too long to ramp up and get us going with surveys. By adding consulting hours into the contract we were able to ensure that they were there for us to help us grow into the platform to fit our needs. In addition, education hours hosted each month are another added component that shows even more capabilities of the platform." Emily Whitehouse, Marketing Insights and Program Manager Potbelly Sandwich Shop       [![QuestionPro](https://info.questionpro.com/hs-fs/hubfs/NEW_LOGO_12_18/QP_LOGO_NEW_12_18_TRANSPARENT.png?width=250&name=QP_LOGO_NEW_12_18_TRANSPARENT.png "QuestionPro")](https://www.questionpro.com)                 [Sitemap](https://www.questionpro.com/sitemap.html)   [Survey Directory](https://www.questionpro.com/surveys/)  [Privacy Statement](https://www.questionpro.com/help/1.html)  [Terms of Use](https://www.questionpro.com/help/2.html)                 © 2020 QuestionPro Survey Software | 800-531-0228 Live Chat ##### Also view... - [Pesquisa Online](https://www.questionpro.com/pt-br/) - [Umfrage Software](https://www.questionpro.com/blog/de/umfrage-software/) - [Encuestas Online](https://www.questionpro.com/es/) - [برامج للمسح](https://www.questionpro.com/ar/) - [調査ソフトウェア](https://www.questionpro.com/ja/) - [Logiciel d'enquête](https://www.questionpro.com/fr/)