95% of companies collect feedback, but only 10% deploy and improve their customer experience.
Deciding where to start when measuring Customer Experience can be overwhelming, even for those with years of experience. The first place to start is measuring your key CX metrics through collected feedback. But when it comes to a qualitative concept like CX, how exactly do you measure it? What kinds of metrics should be used?
In Part One of the webinar, David Hicks, CEO of TribeCX will share some common metrics that companies with successful CX programs use to evaluate and measure their customer experience.
You'll learn about:
• CX metrics such as Net Promoter Score (NPS) and Customer Effort Score (CES)
• Choosing the most appropriate and valuable metrics, based on your customers and organization
• Best Practices for measuring and managing your CX metrics
Register for the webinar today to learn more about choosing your CX metrics!
Do you know the first step to implementing a strong Customer Experience program across your organization? This three-part webinar series will share practical steps used by successful companies, such as Salesforce and UPS, to ultimately convert your customer experience plan into action.
Within the series, each webinar will break down the basic foundations of building a Customer Experience program. Here is what's in store for the series:
Introduction to Customer Experience Metrics: Which Metrics Should I Use?
Thursday, July 13, 2017 @ 11-11:30AM PDT
Understand your Customer Journey: Customer Mapping Best Practices
Thursday, August 24, 2017 @ 11-11:30 AM PDT
Aligning Your Organization through CX Benchmarking
Thursday, September 21, 2017 @ 11-11:30 AM PDT
These practical, winning approaches and tools will help you finally connect the CX pieces and get up and running with the right metrics. Don't miss out—sign up for the first webinar today!