Did you know? Customer journey mapping drives improvements that yield the greatest financial return.
In Part Two of this Introduction to Customer Experience Management webinar series, you will learn about the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
• How to chart each step of your customer experience
• How to highlight your moments of truth
• Customer mapping best practices
Register today for Part Two of this exclusive webinar series!
Do you know the first step to implementing a strong Customer Experience program across your organization? This three-part webinar series will share practical steps used by successful companies, such as Salesforce and UPS, to ultimately convert your customer experience plan into action.
Within the series, each webinar will break down the basic foundations of building a Customer Experience program. Here is what's in store for the series:
Introduction to Customer Experience Metrics: Which Metrics Should I Use?
Thursday, July 13, 2017 @ 11-11:30AM PDT
Understand your Customer Journey: Customer Mapping Best Practices
Thursday, August 24, 2017 @ 11-11:30 AM PDT
Aligning Your Organization through CX Benchmarking
Thursday, September 21, 2017 @ 11-11:30 AM PDT
These practical, winning approaches and tools will help you finally connect the CX pieces and get up and running with the right metrics. Don't miss out—sign up for the first webinar today!