How to Get Started with Customer Experience Management, a Three-Part Webinar Series

Part Two: Mapping Your Customer Journey and Best Practices
Thursday, August 24, 2017 @ 11AM PDT
Duration: 30 minutes

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Mapping Your Customer Journey: Customer Mapping Best Practices

Did you know? Customer journey mapping drives improvements that yield the greatest financial return.

In Part Two of this Introduction to Customer Experience Management webinar series, you will learn about the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience. 

You'll learn:

• How to chart each step of your customer experience

• How to highlight your moments of truth

• Customer mapping best practices

Register today for Part Two of this exclusive webinar series!

Three-Part Webinar Series: How To Get Started With CX 

Do you know the first step to implementing a strong Customer Experience program across your organization? This three-part webinar series will share practical steps used by successful companies, such as Salesforce and UPS, to ultimately convert your customer experience plan into action.

Within the series, each webinar will break down the basic foundations of building a Customer Experience program. Here is what's in store for the series:

Introduction to Customer Experience Metrics: Which Metrics Should I Use?
Thursday, July 13, 2017 @ 11-11:30AM PDT

Understand your Customer Journey: Customer Mapping Best Practices 
Thursday, August 24, 2017 @ 11-11:30 AM PDT

Aligning Your Organization through CX Benchmarking 
Thursday, September 21, 2017 @ 11-11:30 AM PDT

These practical, winning approaches and tools will help you finally connect the CX pieces and get up and running with the right metrics. Don't miss out—sign up for the first webinar today!

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Vivek Bhaskaran, CEO QuestionPro
Vivek Bhaskaran is the CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. In 2008, the company made Inc. magazine's list of the fastest-growing private companies, ranking 172nd overall and 25th among business-service providers.
David Hicks, CEO TribeCX
David Hicks began his Customer Experience expertise leading the largest international CX consulting business for 12 years, taking it from a start-up to a global player with a Fortune 500 client base. He has worked internationally with over 300 organizations across all industries including telecommunications, finance, retail, publishing and technology. David's experience makes makes him the ideal practitioner and leader in Customer Experience.
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