The Proven CX Framework You Need to Engage Your Organization
Tuesday, Nov 28, 2017
@ 11AM PST
Duration: 45 mins + 15 min Q&A

Reserve Your Spot

About The Webinar

Did you know? CX professionals list organizational engagement as a top challenge in realizing business results from their programs. Shifting your company to becoming customer-centric involves more than measuring the Net Promoter Score – it starts with implementing a CX program that engages your entire organization, and that isn’t always easy. 

Join Richard Owen, Co-Creator of NPS and Founder of Owen CX, as he shares over 10 years of experience in building, maintaining, and improving CX programs at companies such as Symantec and LinkedIn. Richard will share his demonstrated CX practices to help engage organizations of every size to kickstart a sustainable CX initiative. 

Join us in this webinar to learn:

  • Best demonstrated practices that have produced results in CX leaders
  • How to recognize pitfalls that can set your programs up for failure
  • Why closing the loop with your customers is equally as important within your organization
About the Hosts
vivek b.jpg
Vivek Bhaskaran, CEO QuestionPro
Vivek Bhaskaran is the CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. In 2008, the company made Inc. magazine's list of the fastest-growing private companies, ranking 172nd overall and 25th among business-service providers.
Richard Owen, CEO Owen CX
Experienced tech CEO and corporate leader, board member in both public and private ventures. Thought leader and published author in the field of customer experience. Part of the team that created the NPS methodology.
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